Privacy Policy

Who we are

Our website address is: https://www.knowcraftanalytics.com/

Scope and Applicability

This Privacy Policy applies to personal information collected through our website, business communications, recruitment activities, client engagements, vendor relationships, professional service delivery, and other interactions with Knowcraft Analytics.

This Privacy Policy applies to website visitors, clients, client contacts, employees, job applicants, contractors, vendors, business partners, and other individuals whose personal information may be collected or processed by Knowcraft Analytics.

Information We Collect

We may collect the following categories of personal information, where applicable:

Identifiers, such as name, email address, telephone number, business contact details, and other contact information;
Professional or employment-related information, such as job title, employer details, business role, resume information, recruitment details, and work-related communications;
Client relationship and service-related information required to provide professional, outsourcing, advisory, accounting, tax, valuation, and related services;
Information submitted through website forms, email communications, telephone calls, meetings, events, surveys, or other business interactions;
Technical and website usage information, such as IP address, browser type, device information, log data, and other information used for website security, functionality, analytics, and fraud prevention;
Compliance, security, and access-related information required to protect our systems, personnel, clients, and business operations; and
Sensitive personal information only where necessary for a lawful, contractual, employment, compliance, security, or service-related purpose.

We collect only information that is reasonably necessary for legitimate business, legal, contractual, employment, security, regulatory, or compliance purposes.

How We Use Personal Information

We process personal information only where necessary for legitimate and authorized purposes, including:

Providing, managing, and improving our services;
Responding to inquiries, requests, and business communications;
Managing client relationships and service delivery;
Processing employment applications and recruitment-related activities;
Complying with legal, regulatory, contractual, audit, and reporting obligations;
Protecting our systems, personnel, clients, information assets, and business operations;
Detecting, preventing, and responding to fraud, misuse, unauthorized access, security incidents, or unlawful activity; and
Supporting internal administration, recordkeeping, quality control, and compliance activities.

As an outsourcing and professional services organization, Knowcraft Analytics processes client data only for authorized service delivery purposes and in accordance with applicable client instructions, contractual obligations, confidentiality requirements, information security controls, and applicable laws.

No Sale or Commercial Exploitation of Personal Information

Knowcraft Analytics does not sell, rent, trade, commercially exploit, or otherwise monetize client data or personal information. Knowcraft Analytics does not sell personal information. Where applicable under United States privacy laws, including California privacy law, Knowcraft Analytics does not share personal information for cross-context behavioural advertising.

Personal information is processed only for legitimate business, contractual, operational, employment, recruitment, security, compliance, and legal purposes.

Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, security, analytics, performance, and user experience. Users may manage cookie preferences through their browser settings or other tools made available on the website, where applicable.

Knowcraft Analytics does not use cookies or similar technologies to sell personal information or to commercially exploit client data.

International Transfers

Where required for business operations or client engagements, personal information may be transferred or processed outside India. In such cases, Knowcraft Analytics implements appropriate safeguards and security measures to protect personal information.

Sensitive Personal Information

Where Knowcraft Analytics collects or processes sensitive personal information, it does so only where reasonably necessary for lawful, contractual, employment, compliance, security, or service-related purposes.

Knowcraft Analytics does not use sensitive personal information for purposes unrelated to the reason for which it was collected and does not sell or commercially exploit sensitive personal information.

Data Security, Retention and Client Data Protection

Knowcraft Analytics is committed to protecting personal information and maintaining appropriate safeguards to prevent unauthorized access, disclosure, alteration, loss, or misuse of data.

We collect and process personal information, including sensitive personal information where necessary, only for legitimate business, contractual, employment, compliance, security, or service-related purposes. We do not sell personal information or use sensitive personal information for purposes unrelated to the reason it was collected.

To help protect personal information, we maintain reasonable administrative, technical, and organizational security measures, which may include access controls, multi-factor authentication (MFA), encryption, security monitoring, employee confidentiality obligations, privacy training, and incident response procedures.

We retain personal information only for as long as necessary to fulfill business purposes, comply with legal and regulatory requirements, resolve disputes, and enforce contractual obligations. When information is no longer required, it is securely deleted, anonymized, or archived in accordance with applicable retention requirements.

As part of our service delivery model, Knowcraft Analytics frequently operates within client-provided Virtual Desktop Infrastructure (VDI) environments and other client-controlled systems. In these situations, Knowcraft Analytics may act as a service provider or processor on behalf of our clients, and client data remains subject to the client’s instructions, security controls, contractual requirements, and applicable laws.

To protect client information, access is limited to authorized personnel, local storage of client data is restricted unless specifically authorized, and unauthorized downloading, transfer, disclosure, or sharing of information is prohibited. Personnel are subject to confidentiality, acceptable use, and information security requirements, and access rights are removed when no longer required.

Where a privacy request relates to data maintained within a client-controlled environment, Knowcraft Analytics will work with the relevant client to address the request in accordance with contractual obligations and applicable laws.

Data Subject Access Requests (DSAR) and Privacy Rights

Knowcraft Analytics supports Data Subject Access Requests (“DSARs”) and other privacy rights requests in accordance with applicable privacy regulations.

Where United States privacy laws apply, including California privacy law, individuals may also have rights to request information about the categories of personal information collected, sources of personal information, purposes of processing, categories of recipients, and applicable rights relating to sale, sharing, or sensitive personal information.

How to Submit a Request

You may submit a request through:

Email communication
Website contact forms
Client escalation channels
Privacy or grievance officer communication
Where permitted under applicable law, an authorized representative or agent may submit a request on behalf of an individual. Knowcraft Analytics may require proof of authorization and may also verify the identity of the individual concerned before processing the request.

Identity Verification

To protect personal information, we may require reasonable identity verification before processing any request. Additional information may be requested where necessary to confirm the identity of the requester.

Types of Requests Supported

Where applicable, we support requests relating to:

Access to personal information
Correction of inaccurate information
Deletion of personal information
Restriction of processing
Withdrawal of consent
Other privacy rights recognized under applicable law

Response Timelines

Knowcraft Analytics will respond to privacy requests within the timelines required under applicable law, contractual obligations, or client requirements.

Where California privacy law applies, Knowcraft Analytics will generally acknowledge and respond to verifiable consumer requests within the applicable statutory timelines, subject to legally permitted extensions.

Where additional time is required, Knowcraft Analytics will notify the requester and provide an appropriate explanation.

Request Limitations

Certain requests may be denied, limited, or deferred where:

Identity or authority cannot be reasonably verified;
The request is fraudulent, excessive, repetitive, or unfounded;
Disclosure is restricted by law, regulation, privilege, confidentiality obligation, or contract;
The information relates to client-controlled systems and must be handled by or coordinated with the relevant client;
Data retention obligations require continued retention of information;
The request would adversely affect the rights, privacy, or security of another individual; or
Knowcraft Analytics is otherwise permitted or required to deny or limit the request under applicable law.

California Privacy Notice

Where applicable, Knowcraft Analytics supports compliance with the California Consumer Privacy Act, as amended, and other applicable United States privacy regulations.

Knowcraft Analytics does not sell, rent, trade, commercially exploit, or otherwise monetize client data or personal information.

Where applicable under California privacy law, Knowcraft Analytics does not share personal information for cross-context behavioural advertising. California residents may exercise applicable privacy rights by contacting us using the information provided below.

Children’s Privacy

Our website and services are not directed to children. Knowcraft Analytics does not knowingly collect personal information from children unless permitted by law and required for a legitimate business, employment, contractual, or compliance purpose.

Changes to This Privacy Policy

This Privacy Policy will be reviewed at least annually or earlier if required due to changes in applicable law, client requirements, business operations, technology, website practices, or privacy and security controls.

The latest version will be made available on this website with the updated effective date.